PokerStars Responsible Gaming FAQ

What is responsible gaming? Where can I get more information about PokerStars responsible gaming policy? How old do I have to be to play at PokerStars? I have two teenagers in my house and want to be sure that they can’t get into the PokerStars software. How can I accomplish that? Do your responsible gaming policies include play money tables? What is the self-exclusion feature, and how do I use it? I’ve chosen to exclude myself. Will I receive emails from PokerStars? I have registered for a tournament during the exclusion period. Can I still play in it? I won a seat for a brick-and-mortar tournament that begins during the exclusion period. Am I unregistered from that? I’ve excluded myself from playing on PokerStars, but now I’ve changed my mind. Can I remove the exclusion? I have clicked on the self-exclusion box, but I’m still in a cash game (or tournament). Will I be thrown off? I’ve clicked the self-exclusion box, but haven’t closed the PokerStars software yet. Can I change my mind? I have chosen to exclude myself from play at PokerStars, but I have $200 in my account that I want to transfer to a friend. May I do so? Can I leave money in my account during a self-exclusion period? If I have excluded myself from playing on PokerStars, can I see my real money account balance, FPPs, and still shop at the FPP store? What happens to my VIP status during a period of self-exclusion? I am concerned that my problem is greater than just PokerStars. Is there a way to completely prevent myself from playing online games? I have excluded myself from play on PokerStars for six months. Is there anywhere I can go to receive counseling about problem gaming? Can I set my own deposit limit? How can I learn more about responsible gaming at PokerStars?

Responsible Gaming main page

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Support FAQ

FAQ

Our support team has assembled a list of questions that players often ask them, along with all the answers.

Poker Games FAQ

faq games

Frequently asked questions and answers about playing poker at PokerStars.