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Changing registered country
If you have moved to another country, log into your Stars Account from your new location.
Then, send us a copy of your government-issued ID and a copy of a recent utility bill or bank statement clearly showing your full name, new address, and statement date (no older than 3 months).
Note: We are not able to accept mobile phone screenshots.
You can upload these documents via the software as follows:
Desktop
- Help → Contact Us
- Category: Account Security and Verification
- Sub-category: Upload Documents
Mobile
- Menu (Android) / More (iOS) → Settings & Tools → Support → Contact Us
- Category: Account Security and Verification
- Sub-category: Upload Documents
PokerStars Next Gen
- Account icon → Help → Contact Us
- Category: Account Security and Verification
- Sub-category: Upload Documents
Web application
- Account → Help → Contact Support (Email)
- Category: Account Security and Verification
- Sub-category: Upload Documents
Our team will then review your documents and update your account information.
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