Search Help
Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.
- Home
- >
- Category
- >
- Subcategory
Changing registered country
If you have moved to another country, log in to your Stars Account from your new location.
Then, send us a copy of your government-issued ID and a copy of a recent utility bill or bank statement clearly showing your full name, new address, and statement date (no older than 3 months).
You can upload these documents via the software as follows:
Desktop:
- Help → Contact Support / Open Contact Support Form
- Category: Account Security and Verification
- Sub-category: Upload Documents
Mobile:
- Menu (Android) / More (iOS) → Settings & Tools → Support → Contact Support
- Category: Account Security and Verification
- Sub-category: Upload Documents
PokerStars Next Gen:
- Account icon → Help → Contact Support
- Category: Account Security and Verification
- Sub-category: Upload Documents
Web application:
- Account → Help → Contact Support (Email)
- Category: Account Security and Verification
- Sub-category: Upload Documents
Our team will then review your documents and update your account information.
Feedback
Did this article answer your question?
Contact Support
Responsible Gaming
We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.
Support FAQ
Our support team has assembled a list of questions that players often ask them, along with all the answers.
Poker Games FAQ
Frequently asked questions and answers about playing poker at PokerStars.
How to Play Poker
You'll find the rules of poker, beginner tips and in-depth strategy in the PokerStars How to Play section.
Playing for Real Money
Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.
