Frequently Asked Questions - Rewards Store

How do I order from the Rewards Store? Can I order from the web or by using my phone or tablet? I have just placed an order, when will it be processed and shipped? What is the time frame for delivery? Why do I need to provide my personal tax number? Can Items from the Rewards Store be purchased using real money? Can I have my order shipped somewhere other than my home address? Do I have to pay any shipping/taxes? What size are the clothing/caps/bags? Can I return or exchange purchased items on sale or from the Outlet Category? Can I return my order to the Rewards Store? Can Gift Certificate orders be cancelled, refunded, exchanged or returned? Can items be shipped to a P.O. Box address? How can I check my order history? I ordered items at the same time, but they did not come together. Why? Can I alter or cancel my order after I place it? I requested a change in my order, but it was not changed. What happened? I received a damaged product, what should I do? I would like to order a customized item. Where do I enter the text that I wish to be engraved on my product? Can I return/exchange my item in person? I ordered merchandise from the store and the status of my order is still processed and not mailed. Why?

If you have any questions that we have not covered please contact Support.