Add or update a card

How do I add or update a card?

To add a new card or update your existing details (such as expiry date or preferred currency), start a new deposit from the ‘Cashier’.

Open the ‘Cashier’ to begin.
Select the ‘Deposit’ tab and enter your card details.

Before submitting your deposit, you can:

• Select ‘Save payment method details’
• Select ‘Make this my preferred payment method’

This stores your card details for future use.

 

How do I register a new card?

If this your first card deposit:

1. Log in and open the 'Cashier'.
2. Select the ‘Deposit’ tab
3. Choose your card type
4. Enter your card details:
   • • 16-digit card number (no spaces)
     • Expiry date (MM/YY)
     • 3-digit CVV (found on the back of your card)
5. If you'd like to save the card, tick:
   • • Save the payment method details
     • Make this my preferred payment method
6. Choose a deposit amount or enter your own.
7. Select a verification method on the next screen:
   1. • MasterCard SecureCode
      • Verified by Visa/One-Time Password
8. Review your transaction and submit.

 

How do I add a new card if I have used one before?

If you have previously deposited with a card:

1. Log in and open the ‘Cashier’
2. Select ‘Deposit’
3. Choose your card type
4. Enter or select a deposit amount
5. Enter your new card details:
   • Card number
   • Expiry date
   • CVV
6. (Optional) Select:
   • 'Save payment method details'
   • 'Make this my preferred payment method'
7. Choose your verification method:
   • Mastercard SecureCode
   • Verified by Visa / one-time password (OTP)
8. Review and submit your request

 

How do I update card details?

If you received a replacement card, check the following:

• Has your old card expired?
• Does your replacement card have the same number with a new expiry date or CVV?
• Does the replacement card have a different number?

 

If the card number changed or the old card expired:

Start a new deposit and enter your new card details. This registers the card as a new payment method.

 

If the card number is the same and the old card is still valid:

Contact Support. They will review whether the old card can be blocked.