We treat the protection of players’ funds with the highest importance. The Gambling Commission of Great Britain has published a customer funds rating system for licensees, and we have elected to rate our customer funds protection as ‘High’ - in line with that rating system. This means that all player funds are kept in an independently managed trust account.
Under this player protection mechanism local accountability is ensured through the appointment of an independent Trustee, and players can seek recourse directly from the Trustees in the event there is a problem with the operator. The funds will be managed by an FSA-regulated fund manager that keeps its accounts in regulated financial institutions with balances at least equal to the outstanding amounts owed to players at any time.
Like any eCommerce business, we receive monies from payment processors with a delay of a few days to a few weeks. Regardless of this delay, we transfer funds on a daily basis from our operational accounts to the players’ trust account. This way, while payment processors could default on the transfer of the processed monies into Stars Accounts for any reason, this risk is borne by the company, not the players. Funds will be credited to the individual's player account and segregated at the earliest opportunity, through the Trust reconciliation process.
Further information on our requirements with regards to the level of protection we offer can be found on the UK Gambling Commission website, at https://www.gamblingcommission.gov.uk/public-and-players/guide/page/information-on-customer-funds-your-money.