At PokerStars we strive to assist and protect players who are at risk of the potential negative effects of gambling.
Through a number of means, including self-exclusion tools, guidance on responsible gaming, risk identification and player verification we are helping customers keep in control of their gaming so they can enjoy playing.
We believe in educating our players to empower them through knowledge, which is why we have a number of helpful tools to ensure that playing time is always enjoyable.
What we can do to help you
What you can do to help yourself
If you have children or teenagers in your household, take extra care to secure your computer and mobile devices.
The Net Deposit Limit runs from the 1st to the end of each month and it automatically resets every month.
All your transactions contribute towards your net deposit limit throughout the month. Every time you withdraw, deposit or transfer money, it will update to reflect this.
We've set it based on affordability calculations by age group. We didn't personalize this limit for each of our players:
|Under 25 years old
|Over 25 and within the first 30 days after receiving real money approval
|All remaining players over 25
If you're over 25 years old, contact us. We'll help you change your Net Deposit Limit. Please visit our Help Center to find out ways to contact us with your request.
If you're between 18 and 24, you can't change your Net Deposit Limit. You can check your limit's progression in your account here: Responsible Gaming > Net Deposit Limit
We provide you with the ability to exclude yourself from playing for various periods of time.
To do this, go to the main lobby of the desktop software, select ‘More’ > ‘Tools’ > ‘Responsible Gaming’ > ‘Exclude me from playing’ i. On mobile, go to ‘Account’ > ‘Responsible Gaming Settings’. On the website, login then go to ‘Account’ > ‘Responsible Gaming’.
If we can identify that you have an account with Paddy Power, Betfair, PokerStars, and Sky Betting & Gaming (which includes Sky Bet, Sky Vegas, Sky Bingo, Sky Casino, and Sky Poker), your self-exclusion will apply to them, too. We will do all we reasonably can to prevent you from setting up new accounts and gambling and you’ll also be unable to undo your self-exclusion once it’s started.
If you are considering to self-exclude, you may wish to register with GAMSTOP.
GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain.
To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.
You may also wish to investigate GamBlock, a software application that limits a computer’s access to online gaming sites.
Please note that all time-out periods and self-exclusions are irreversible for the duration of the specified time. In addition, all periods are inclusive of all games. Your self-exclusion will apply to your Stars Account, and to any product that requires your username to play, and covers both real money and play money activity.
If you want to block yourself from a particular game, go to the main lobby of the desktop software, select ‘More’ > ‘Tools’ > ‘Responsible Gaming’ > ‘Restrict Table Limit’ i and set your limit to ‘Don’t play’.
If you believe that playing games might be a hindrance to your life rather than a form of entertainment, we want to help you. First, please review the following questions:
If you answered “Yes” to several of these questions, we encourage you to visit Gamblers Anonymous.
You can take the test in its entirety at one of the following websites:
Limiting gambling ads on social media
To find out how you can limit gambling ads on some of the most popular social media platforms, please visit BeGambleAware.
Ask your bank if they offer a game block service
For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards see here.
There are risk factors that can contribute to the development of gambling issues and make it more difficult to stop gambling. Players can be more at risk if they:
The more factors that apply, the more likely a person is to develop a gambling problem.
If you are finding it hard to stop gambling, or if you’re already suffering from consequences related to your gambling behavior, it may be time to get help.
We offer you the option to set different Responsible Gaming limits to help you play responsibly. You can set these limits by following these instructions, depending on how you are accessing our services:
Log in and go to ‘Account’ > ‘Responsible Gaming’
Log in and select ‘More’ > ‘Tools’ > ‘Responsible Gaming’ i
After logging in go to ‘Account’ > ‘Responsible Gaming Settings’
Set limits on your real money deposits and purchases
We believe that you should be allowed to manage your own budget for playing online. We allow you to restrict your own daily and weekly real money deposit limits. Of course, those limits may be no higher than the ones we already have for your account. When customer sets a daily deposit limit and a weekly limit, the lowest limit should always apply.
Set casino session reminders
You have the option to get a reminder of how long you have been active while playing casino games. This is a great way to take needed breaks and keep track of the time you spend playing.
Restricting cash game table limits, tournament limits, casino games, and sports betting
Setting table limits and poker tournament limits provides individual players with an opportunity to control their spending by limiting themselves from playing certain table limit stakes, as well as tournament buy in limits.
You can also block yourself from individual casino games using the same menu located in ‘Tools’. There is also the option to block yourself from sports betting within this menu.
And you can also login to your account through our website. From the ‘Account’ menu, you can access our responsible gaming tools.
If you want any restriction in place permanently or for a designated time, please visit our Help Center to find out ways to contact us with your request.
We believe players should play for fun and entertainment. But some players who engage in recreational gambling do not believe they could become addicted, and sometimes hold onto false beliefs or myths about problem gambling that can lead to denial and other problems. Some of the more common myths are listed below. Click ‘More’ to read on.
Myth: A compulsive gambler gambles every day.
Fact: A problem gambler may gamble frequently or infrequently. If a person’s gambling is causing psychological, financial, emotional, marital, legal or other consequences for themselves and the people around them, then they could be displaying signs of a gambling problem.
Myth: A compulsive gambler will bet on anything and gamble at any opportunity on any form of gambling.
Fact: Most problem gamblers have a favorite form of gambling that causes them problems and are not likely to be tempted by betting on other things. For example, a gambler who makes weekly trips to the race track may not be tempted by lottery tickets or slot machines. Some compulsive gamblers also engage in secondary forms of gambling, but these are not usually as problematic.
Myth: Gambling only becomes a problem when you lose every last penny. Compulsive gambling is just a financial problem.
Fact: How much money you win or lose does not determine if you have a gambling addiction. Compulsive gamblers may win big and then lose all their earnings the next day, or they may only bet a certain amount each time. Typically, those with gambling problems will incur enough debt that the financial consequences of their behavior begins impacting their lives, but that is not always the case.
Myth: It’s not possible to become addicted to something like gambling.
Fact: Certain activities, such as gambling, can be just as addictive as drinking or doing drugs. Gambling may produce a euphoria that encourages a compulsive gambler to keep repeating the behavior to achieve that effect. As with drugs and alcohol, a gambling addict may develop a tolerance for gambling and take bigger and bigger risks to achieve that euphoria. A compulsive gambler will give in to a craving for gambling by doing it more often, regardless of the negative consequences. As with any other addictions and compulsive behavior, pathological gamblers may also be in denial about their behavior, and may not believe they have a problem at all.
Myth: Only irresponsible people become addicted to gambling.
Fact: Many problem gamblers hold, or have held, responsible community positions. In addition, even people with a long history of responsible behavior are vulnerable to developing a gambling problem. It is common for people to believe that those suffering from addictions are weak-willed and irresponsible. But anybody can become addicted to gambling, no matter how responsible they are.
Myth: Compulsive gambling isn’t really a problem if the gambler can afford it.
Fact: Problems caused by excessive gambling are not just financial. If a person’s gambling is interfering with their ability to act in accordance with their values, then there is a problem. For example, too much time spent on gambling means less time to spend with family, friends and others. It can lead to relationship breakdown and loss of important friendships.
Myth: It’s easy to recognize a compulsive gambler.
Fact: Problem gambling has been called the hidden addiction. It is very easy to hide as it has few recognizable symptoms, unlike alcohol and drug use. Many problem gamblers themselves do not recognize they have a gambling problem. Problem gamblers often engage in self-denial.
Myth: If I keep gambling, my luck will change and I'll win back the money I've lost.
Fact: Each time you place a bet, the outcome is completely independent of the previous bet. This means that the odds are no more in your favour on the tenth bet than they were on the first bet. Risking more, or playing longer, will not improve your chances of winning.
Myth: I have a feeling that today is my lucky day. I just know I’m going to win.
Fact: Hoping, wishing, or even needing to win money has absolutely no influence on the outcome of a game of chance.
If any of these myths are realities for you or a loved one, it may be necessary to consider seeking treatment for a gambling addiction. If you or someone you know has a gambling problem and wants help, please contact one of the organizations that we recommend.
If you feel you might have a gambling problem, and seek further advice or counselling, you can visit these web sites:
GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133, via Live Chat or WhatsApp Chat (mobile only). Advisers will listen to you, they won’t judge and your conversation is confidential.
GamCare also offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another.
BeGambleAware provides information, advice and directs people to support to help keep people safe from gambling harms.
The National Gambling Treatment Service
The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales.
Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling.
i if you don’t see the “Tool” menu, please, check under “More”