Fix lobby issues in the desktop software

1. Close the software.
2. Press Windows key + 'R' simultaneously
3. When the 'Run' app opens, type in:
   %temp%
4. Delete the following folders if present:
   
   • 'PokerStarsBrowserCache' or 'PokerStarsBrCache' is the lobby cache.
   • 'XCW' is the application cache.
5. Restart your computer.

There are two steps to clearing the application and lobby cache on macOS:

• Delete the application cache from the PokerStars folders.
• Delete the relevant cache from the Safari browser.

If you use player notes, save them before continuing. These notes will be deleted during this process. Please save a copy of your player notes first. You can restore your player notes after clearing the application and lobby cache.

Delete the application cache

1. Open Finder.
2. Select ‘Go’ → ‘Go to Folder’.
3. Enter: ~/Library/Application Support/
4. Find and delete the PokerStars software folder.
5. From the 'Preferences' and 'Caches' folders, delete the files or folders starting with 'com.pokerstars...'.
6. Open the Finder again
7. Select ‘Go’ → ‘Go to Folder’.
8. Enter: ~/Library/Caches
9. Move the folder 'XCW' to the trash
10. Empty the trash.

Delete Safari cache

1. Open Safari web browser
2. Go to the Safari menu next to the Apple icon.
3. Choose Preferences → Advanced
4. Put a check mark beside 'Show Develop menu in menu bar'.
5. Go to 'Develop'.
6. Press 'Empty Caches'.

 

How can I save my player notes on macOS?

To save your player notes file:

1. Open Finder.
2. Select ‘Go’ → ‘Go to Folder’.
3. Enter: ~/Library/Application Support/
4. Open the PokerStars software folder.
5. Locate notes.user.xml (user = your username).
6. Copy the file to your desktop or another folder.

 

How do I restore my player notes on macOS?

To restore your player notes file:

1. Open the PokerStars software.
2. Select ‘Help’ → ‘Gameplay’ → ‘Player Notes’.
3. Close the software.
4. Copy your saved notes file back into the folder.
5. Accept overwrite prompts if shown.