Sports tab not loading

What should I do if the 'Sports' tab doesn't load?

Check if you can access the Sports section directly from the website using a web browser.

If the website works, the issue is likely with the software cache.

 

What should I do if the website does not open?

If you cannot open the website, follow these steps to resolve the browser conflict:

• Clear your web browser cache and cookies
• Use Google Chrome and set it as your default browser
• Try opening the website again

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What should I do if I still cannot access the website?

If the issue continues, contact Support and provide:

• Your internet service provider (ISP)

• Your current location

• Whether you are using a proxy server or VPN

 

When should I clear the application cache?

Clear the application cache if you can open the website but the 'Sports' tab does not load in the software.

Clearing the cache removes corrupted temporary files that may be blocking the interface.

 

How do I clear the cache on Windows?

To clear the cache in Windows 7, 8, and 10, follow these steps:

1. Press Windows Key + R
2. Enter %USERPROFILE%\AppData\Local
3. Press Enter
4. Locate folders named ‘PokerStars’
5. Delete all ‘PokerStars’ folders

 

How do I clear the cache on macOS?

1. Open the folder ~/Library/Caches/
2. Locate folders named ‘PokerStars’
3. Move the folders to the Trash
4. Empty the Trash

 

What should I do after clearing the cache?

After clearing the cache:

1. 1. Restart the software
   2. Open the 'Sports' tab
   3. Check if it loads correctly