What is Neteller and how do I use it on PokerStars?

What is Neteller?

Neteller is a prepaid e-wallet that lets you make secure deposits and withdrawals.

You can fund your Neteller account using cards or bank transfers, depending on your location.

 

What should I know before using Neteller?

• UK accounts cannot use credit card funds for online gambling
• In some countries, you must deposit first before withdrawing
• If two-step authentication is enabled, use your 6-digit authentication code (not Secure ID)
• Always log out of the Neteller app before closing it
• If temporarily blocked, wait 10 minutes before trying again

 

Is Neteller available in my country?

Availability depends on your location.

Check the ‘Cashier’ to see if Neteller is available for your account.

 

How do I deposit using Neteller?

1. Log in to your account.
2. Go to the 'Cashier'. If you're using our website or app:
   Open the 'Cashier'
   
   
   
3. Select 'Deposit'
4. Select 'Neteller'
5. Pick one of the suggested amounts or enter the amount you want.
6. Add a bonus code, if you have one.
7. Enter your Neteller details. Depending on your country, you can be redirected to the Neteller website to complete the transaction:
   • If this is the case, enter the email address registered to your Neteller account.
   • If you're completing the transaction within our software, enter these details instead:
     • 12-digit Neteller account number
     • 6-digit Secure ID or Authentication Code

8. Confirm the deposit

Your funds will be credited as soon as Neteller confirms the transaction.

 

How do I withdraw using Neteller?

To withdraw with Neteller, follow these steps:

1. Log in to your account.
2. Go to the 'Cashier'. If you're using our website or app:
   Open the 'Cashier'
   
   
   
3. Select 'Withdraw'
4. Enter the amount you want to withdraw
5. Select 'Neteller'
6. Confirm your request

 

How long do Neteller withdrawals take?

• Processed within 72 hours
• Credited instantly after approval

 

Why is my Neteller transaction failing?

Common reasons include:

• Neteller account not verified or inactive.
• Insufficient balance.
• Incorrect email, account number, Secure ID, or Authentication code.
• Using Secure ID instead of an authentication code with two‑step authentication enabled.
• Temporary Neteller service maintenance.

If you're unsure about the status of your Neteller account, contact Neteller Support.