Know Your Customer verification process

Verify your account (KYC basics)

Why do I need to verify my account?

You need to verify your age, identity, and address.

This process follows licensing and legal responsibilities and requires you to submit documents.

This process is called Know Your Customer (KYC). It can happen at any stage.

 

Why is this validation process important?

This process helps protect players. It also helps create a safe gaming environment.

It helps by:

• Preventing minors and vulnerable players from accessing services.
• Ensuring each player has only one account.
• Reducing the risk of fraud and duplicate accounts.
• Confirming a real person created the account.
• Allowing us to contact players when needed.

 

How does the KYC verification process work?

Our verification process uses electronic checks and may require documents.

Electronic checks confirm identity and age, but do not validate all players.

Documents may be requested at any stage for KYC purposes.

 

What documents are accepted

Which documents should I send?

You should send a valid proof of identity document from the accepted list. The list may vary depending on the country or license.

 

Which documents are accepted as proof of identity?

• Passport
• Driver's license
• National ID card
• Armed Forces ID card

 

Acceptable ID examples

Why are faces blurry in the example images?

Faces in the images are blurry for data protection reasons. These images are for example purposes only.

 

What should my uploaded images look like?

Make sure your face is clearly visible in your uploaded copies.

 

What license-specific documents can I use?

You can use specific documents depending on the country or license.

France:

• Driver's license
• National ID card
• Passport
• Residence permit

Spain for a Spanish citizen or non-citizen living in Spain:

• National ID card
• Passport
• Residence permit (For non-citizens)

Spain for non-Spanish citizens not living in Spain:

• National ID card
• Passport
• Driver's license
• Mexican electoral card

Spain for non-Spanish citizens not living in Spain if none of the above are available:

• Armed forces ID card

 

What license-specific documents cannot be accepted?

You cannot use certain documents depending on your country or license.

Belgium:

• Driver's license

Czechia:

• Armed forces IDs

France: 

• Armed forces ID
• Work permit

Germany:

• Driver's license

Greece:

• Driver's license
• Residence card

 

Which documents are accepted as proof of address (POA)?

You should send one valid proof of address document that meets the requirements.

• Utility bill no older than six months
• Driver's license
• Bank statement no older than three months
• Credit card statement no older than three months
• Tenancy agreement with date and signature
• Employer letter
• Tax or government letter
• Insurance certificate no older than 12 months
• Hungarian address card for Hungary
• Propiska for Belarus, Ukraine, Uzbekistan, Armenia
• Extract of the Population Registry for Sweden

If you do not have these documents:

• Financial letter
• Local Authority letter
• Government agency letter
• Social Security letter

 

Why are some POA documents not accepted?

Some POA documents are not accepted because they do not meet validation requirements.

The following document types are not accepted:

• Payslips
• Mobile bills
• Invoices
• Medical notes
• Magazine subscriptions
• Online bank statements from Revolut, Monese, Monzo, Atom, N26, Pockit Ltd, etc.

 

What POA documents are not accepted in specific countries or licenses?

Some POA documents are not accepted depending on your country or license.

France:

• Back of IDs
• RIB or bank statements
• Financial institution letters
• Housing tax

Greece:

• Driver's license

Spain:

• HU address card
• Back of German ID
• RU passport - Propiska

Sweden:

• Utility bills such as gas, water, electricity, internet, landline or TV bill
• Bank statement
• Correspondence from government or local authorities
• Insurance documents - valid within the last three months
• Financial institution letters
• Payslip or employer letters
• Rental agreements invoices
• Medical appointments
• Subscription to magazines
• Mobile bills

United Kingdom:

• University enrollment
• Provisional driver's license

 

What are the requirements for bank or card documents?

You must mask card details and follow PCI DSS rules when sending documents.

• Show only first six and last four digits. For example, 444444******4444.
• Do not send the back of the card.

For online statements:

• Send screenshot with full name.
• Show account details.
• Show issue date within three months.
• Show full screen and URL.
• Protect card number.

 

What should I do if the card number isn’t visible on my bank statement?

Send us a sample showing the most recent transactions to your user account.

 

What document image quality do you require?

You must send clear and complete images of the original documents.

• Text must be clear and high resolution.
• Do not send photocopies.
• Show all four corners. Include the MRZ code or unique document number.
• Show all required information. Include your date of birth and unique document number.

 

What image quality of documents is not accepted?

We don’t accept:

• blurred images
• photocopies
• cropped images
• illegible or concealed information

Examples of not accepted image quality of documents

Example of a blurred image

Example of a photocopy

Example of a cropped image

Example of a document with concealed information

 

What information must you see in KYC documents?

We must see specific details in identity and address documents.

For ID:

• Full name
• Date of birth
• Issue or expiry date
• Full document
• Signature

For proof of address:

• Full name
• Current address
• Issue date within three months

 

What formats can I use to send PokerStars documents?

You can send documents in supported digital formats.

• Scanned copies
• Digital photos
• Screenshots
• .pdf
• .doc
• .bmp
• .png
• .jpg

Images must be clear, legible, and in full color.

 

Why do I need to send more documents?

We may request more documents based on account activity or regulatory obligations.

Additional verification may be required for security checks.

This request may impact your ability to play.

 

What happens if I don't send the verification documents?

Your account may be restricted if documents are not provided or contact is not possible.

 

Document safety and storage

Are my documents stored safely?

Yes. We store documents securely and restrict access to authorized personnel.

We take every precaution to protect the confidentiality of our players' sensitive information.

Only authorized access is allowed as described in our Privacy Notice.

All employees must maintain the confidentiality of player information.

 

Source of Wealth (SOW)

What is Source of Wealth (SOW)?

Source of Wealth describes how total wealth was earned.

It includes activities that contribute to financial accumulation.

Examples:

• Inheritance
• Investments
• Business ownership
• Employment

Why is SOW important?

Source of Wealth checks help prevent money laundering and protect players as part of our responsible gaming policy.

 

What documents are required for SOW verification?

You must send documents confirming your sources of wealth.

• Payslips no older than three months
• Employer letter confirming profession, salary and employment start date
• Bank statement showing the last three salary payments
• Investment statements
• Self-employed accounts showing salary and details
• Lawyer letter for property or business sale
• Evidence of gambling winnings

 

Source of Funds (SOF)

What is Source of Funds (SOF)?

Source of Funds describes the immediate origin of deposited funds.

 

Why is SOF important?

Source of Funds checks are required to meet legal and security obligations.

These checks confirm the identity of the correct account user and reduce fraud risk.

These checks ensure compliance with laws and player protection.

We need to make sure that:

• The right person is using the account.
• We protect our players from fraud.
• We protect our players from being linked to illegal activities.
• Our players can play on our site without harming their personal or financial well-being.
• We're acting in line with laws and regulations.
  
  

What documents are required for SOF verification?

You must send documents related to your deposit method:

• Bank card
• E-wallet account
• Prepaid voucher
• Bank transfer
• Peer-to-peer transfer (available only for some licenses)