Fix error -2/83

Why do I see error -2/83?

You may see error -2/83 if security software blocks Port 80.

The software needs access to this port to update correctly.

 

How can I fix error -2/83?

Try these steps:

• Restart your computer
• Turn your network equipment off and on (for example, router or access points)
• Check that your internet connection works
• Reopen the software

If the issue continues, check your firewall settings.

 

How can I check my firewall settings?

Open the article about allowing the software through your firewall.

Select 'How can I configure firewall settings?'

 

What information should I send to Support?

If the issue continues, contact Support and include:

• Whether you use a proxy server or VPN (include details)
• The name and version of your security software
• Your connection type (for example, cable, DSL, satellite)
• Your internet service provider (ISP)
• Software log files.

For help with log files. see the article 'How to get and send PokerStars log files'

 

How can I send this information?

You can send log files or other attachments using:

• Live Chat in the PokerStars software
• Live Chat in the mobile app
• Live Chat on the website

Include your username when contacting Support.