Fix Cashier access issues in the mobile app

Why can’t I access the mobile app Cashier?

You may not be able to access the Cashier if your device does not use the latest operating system version.

 

How can I fix this issue?

Check that your device is running the latest version of its operating system.

If your device is already up to date:

• Reinstall the app
• Try opening the Cashier again

 

How can I find my operating system version?

Follow the steps for your device:

Android

1. Go to 'Settings'
2. 'About Phone'
3. 'Software Information'

iOS

1. Go to 'Settings'
2. 'General'
3. 'About'

The exact steps may vary depending on your device. Contact your device manufacturer if you need more help.

 

What information should I send to Support?

If the issue continues, contact Support and include the following:

• The error message you see or a screenshot
• The brand and model of your device
• Your internet connection type
• Your device operating system version
• The log files from our app

 

How do I send log files from the mobile app

Applies to Android and iOS

To send log files from the PokerStars mobile app, follow these steps:

1. Load the PokerStars app on your mobile device.
2. Go to 'Account' → 'Help' → 'Send Log Files To Support'
3. Type in your username and any relevant details.
4. Tap 'SEND LOG FILES'.

 

How do I send other information to Support?

You can send information using:

• Live Chat in the PokerStars software
• Live Chat in the mobile app
• Live Chat on the website

Include your username when contacting Support.