Fix Cashier access issues

Why can’t I access the Cashier?

You may not be able to access the Cashier if your device does not use the latest operating system version.

 

How can I fix this issue?

Check that your device is running the latest version of its operating system.

If your device is already up to date:

• Reinstall the app
• Try opening the Cashier again

 

What information should I send to Support?

If the issue continues, contact Support and include the following:

• The error message you see or a screenshot
• The brand and model of your device
• Your internet connection type
• Your device operating system version

 

How can I find my operating system version?

Follow the steps for your device:

Android

• Go to 'Settings'
• About Phone
• Software Information

iOS

• Go to 'Settings'
• General
• About

The exact steps may vary depending on your device. Contact your device manufacturer if you need more help.

 

How can I send log files?

Send log files from the app so we can investigate the issue.

Open the article about sending log files.
Select ‘Sending us our software’s log files’.

Read How to send log files