Fix lobby display issues

Why is the lobby not loading correctly?

You may see this issue if your connection, software, or security settings prevent the lobby from loading correctly.

 

How can I fix lobby display issues?

Try these steps:

• Restart your computer
• Turn your network equipment off and on (for example, modem, router, or access points)
• Limit the number of applications and web pages you have open
• Avoid streaming or downloading large files
• Close or disable background apps temporarily
• Make sure you do not use a proxy server or VPN

 

What should I do if I see a red page?

If you see a red page, clear the cache from the software and try again.

 

How can I check my security software settings?

Your security software may block the software components.

To check your settings:

1. Open your security software control panel
2. Locate the list of programs (for example, under a 'Programs' tab)

Check that the following files have permission:

• PokerStars.exe
• PokerStarsUpdate.exe
• PokerStarsCommunicate.exe
• PokerstarsBr.exe
• PokerStarsComp.exe (.NET only)
• Tracer.exe
• xc.exe
• xcw.exe
• xcwxp.exe

For each file:

• Change the setting from 'Block All' to 'Permit All'
• Or select the least restrictive option available

 

What should I do if the issue continues?

If the issue continues, follow the steps in the article 'How can I fix firewall issues with PokerStars software?

If you still need help, contact your security software provider.