Cannot open a Chest

How can I fix this issue on mobile?

Follow these steps on mobile (Android or iOS):

1. Log out of your account
2. Close the app
3. Wait a few minutes
4. Log back in

 

How can I fix this issue on the desktop?

On a desktop (Windows or Mac), the software logs you out automatically when you close it.

1. Close the software
2. Wait a few minutes
3. Log back in

 

How can I fix this issue on the website?

Follow these steps on the website:

1. Log out of your account
2. Close your web browser
3. Wait a few minutes
4. Log back in

 

What else can I try on the website?

Try the following:

• Use the latest version of Chrome or Safari
• Set your browser Zoom to 100% or higher
• Go to My Rewards → Chests.

If the issue continues on one platform, try another.

 

What information should I send to Support?

If the issue continues, contact Support and include:

• The security software you use (for example: AVG AntiVirus, Norton Security Deluxe, F-Secure SAFE)
• Whether the issue happens on the website
• A screenshot showing what you see when you try to open a Chest

 

How can I send log files?

If you use desktop or mobile software, send your log files to help us investigate the issue.

Include your username and a short description of the problem.

Desktop:

1. Go to Help
2. Log Files
3. SEND LOG FILES

Mobile:

• Tap the Account icon, then go to Help
• Send Log Files to Support
• SEND LOG FILES

Send the log files as soon as you can. The system deletes them after 48 hours.