Why isn't my hand history saving on Windows?

What can prevent hand history from saving?

Hand history may not save for one of the following reasons:

• The 'Save My Hand History' setting is disabled.
• The save folder is write-protected.
• The settings file is corrupted.
• A third-party application is interfering with the PokerStars software.

First, check whether hand history saving is enabled. If the issue continues, follow the troubleshooting steps below.

 

How do I enable hand history saving?

You can enable hand history saving from the 'Hand History' settings page.

1. Go to:
   • Settings → Playing History → Hand History
2. Enable 'Save My Hand History'.

If hand history saving was already enabled, or the issue remains after enabling it, proceed to the troubleshooting steps below.

 

What should I do if the save folder is write-protected?

The save folder must allow the PokerStars software to create and update files.

The ‘Program Files’ folder is commonly write-protected and may prevent hand histories from saving.

To change the save location:

1. Go to
• Settings → Playing History → Hand History.
2. Change the save folder to ‘Documents’ or another folder outside ‘Program Files’.

 

What should I do if the settings file is corrupted?

A corrupted settings file can prevent hand history files from saving.

You can fix this by renaming the settings file, which forces the PokerStars software to create a new, uncorrupted settings file.

You will lose your current settings, but future changes will save to the new file.

 

How do I open the settings folder?

1. Go to
• Settings → Help → Open My Settings Folder.
2. Leave the folder open.
3. Close the PokerStars software.

How do I rename the settings file?

1. Find the file named ‘user’ or ‘user.ini’.
2. Right-click the file and select ‘Rename’.
3. Rename the file to ‘user.old’.
4. Press ‘Enter’.

How do I re-enable hand history saving?

1. Reopen the PokerStars software.
2. Go to
• Settings → Playing History → Hand History.
3. Enable ‘Save My Hand History’.

 

What should I do if a third-party application is causing the problem?

Third-party applications can interfere with hand history saving.

Examples include:

• Hold'em Manager
• PokerTracker

Close all third-party applications and test whether hand histories save correctly.

If hand histories save correctly after disabling third-party applications, contact the third-party application's Support team.

 

How do I request archived hand histories?

All real money hand histories are archived.

To request archived hand histories:

1. Go to:
• Tools → History & Stats → Get Hand History.