Safe and Secure Withdrawals

We have a total and unwavering commitment to the safety and security of player funds. Player balances are kept in segregated accounts and not used for operational expenses. This ensures that your funds are always available for you to withdrawal in accordance with our banking and security procedures.

Withdrawal methods offered are dependent on your country of residence. Please return to our Real Money information page to determine options available in your country.

Please note, we reserve the right to use additional eligibility criteria to determine the withdrawal options players may be offered at any given time.

Withdrawal Policy Details

Withdrawals are automatically credited back to any and all of the following methods that you have used to make deposits.

Withdrawals are first processed back to the method(s) used to deposit. Within each deposit method, withdrawals are then applied back to your oldest deposit first and your most recent deposit last. When applying withdrawals back to previous deposits, they are converted to the currency your previous deposits were processed in.

If the payment method a withdrawal was sent to has closed or expired, but you have another card/account with the same institution, withdrawn funds may be credited there.

If the withdrawal method/account you are offered by default in the Cashier is no longer valid, you will need to have this method/account blocked. Before submitting your withdrawal request, please contact Support to explain which methods need to be blocked and why.

Withdrawals can take time to appear on statements, as stated below. If sufficient time has elapsed and you have still not received your withdrawal, please contact Support with all relevant details and we will assist you as best we can.

We apologize if our withdrawal policy is an inconvenience, but this is a security feature designed to protect our customers against fraud. It ensures that no one can profit from misuse of another's account.

CFT eligible Visa

If you have made any CFT eligible Visa deposits in the last 12 months, your withdrawals will automatically be processed back to CFT eligible Visa cards up to the amount purchased, from the oldest deposit, made with this method, to the newest.

Please note that additional eligibility criteria may apply to the automatic CFT eligible Visa withdrawal option.

NETELLER and Skrill

If you have used NETELLER or Skrill to purchase in the last 12 months, your withdrawals will then be processed back to NETELLER or Skrill up to the amount purchased, again from the amount of your oldest NETELLER or Skrill deposit to the amount of your most recent deposit.

MuchBetter and PayPal

If you have used MuchBetter and PayPal to deposit in the last 12 months, your withdrawals will then be processed back to your account up to the amount purchased, from the amount of your oldest deposit to the amount of your most recent deposit.

Receiving Your Winnings

If your withdrawal exceeds the total amount you've deposited that we are able to redeem, or you've used a method of deposit not listed above, you may have the following options to receive your funds depending on your country of residence:

  • Visa (Visa is only available if you have made at least one purchase with a CFT eligible Visa in the last 12 months and your withdrawal to Visa is from USD 100 to USD 6,500, (please check with your card issuer for individual limits). Withdrawals to Visa will be automatically converted by us from your Stars Account currency into the currency of the most recent CFT eligible Visa deposit.
  • Skrill
  • MuchBetter
  • PayPal (only available if you have made at least one purchase with PayPal in the last 12 months)
  • Direct Bank Transfer - your withdrawal is deposited directly into your bank account.
  • Wire Transfer - your withdrawal is wired directly to your bank account.

How to Make a Withdrawal Request

Please Note: only funds that have been wagered on your account will become available for withdrawal.

To make a withdrawal request, login to your Stars Account and visit the Cashier.

Select the ‘Withdrawal’ button and input the amount you'd like to withdraw, then choose 'Submit'.

The following screen will display how your withdrawal will be processed. This is only an estimation of how your funds will be disbursed. We cannot guarantee that your withdrawal will be processed exactly as described, as this estimation does not take into account any temporary connectivity problems with outside processors or any issues pertaining to accounts outside of our control.

Review the information on this screen carefully before you complete your withdrawal request. If you see that the card or account designated to receive your withdrawal has been cancelled or has expired, please cancel your withdrawal request and contact Support.

In addition, all funds that are:

  • deposited to your Stars Account
  • or received by a transfer from another player

must be wagered before a withdrawal can be requested, and a 48-hour delay from your last deposit may be imposed on withdrawals with certain payment methods. This feature is designed to protect our players against collusion and fraud. You will be able to submit your withdrawal request once the 48 hours have elapsed.

Withdrawals processed back to previous deposits with MuchBetter, NETELLER, Skrill and PayPal will appear in your account within a few minutes.

Withdrawals to MuchBetter, NETELLER, Skrill and PayPal that are above the total amount deposited, will be processed within 72 hours.

Withdrawals processed to CFT eligible Visa cards will be sent for processing within 72 hours. Please allow 3-10 business days after your withdrawals has been processed for the funds to appear on your statement.

Direct Bank Transfer withdrawals will be sent for processing within 72 hours. Please allow 3-5 business days for the funds to appear in your bank account.

Wire Transfer withdrawals will be sent for processing within 72 hours. Please allow 2-5 business days for funds to be credited to your designated bank account.

An email notification from us will be sent to you confirming each transaction made within your Stars Account. Always refer to your confirmation email after you've made a withdrawal to confirm how your funds were processed.

If you find that the amount you can withdraw is less than your total balance, it may be due to one of the following reasons:

  • Your total balance contains promotion/bonus funds which have not been sufficiently played through according to promotional wagering requirements (please refer to the relevant promotion’s Terms & Conditions)
  • You have made deposits which have not yet cleared (according to the rules of the payment method used)
  • Recent deposit(s) and/or funds received by transfer from another Stars Account have not been sufficiently used to qualify for a withdrawal

In special cases, additional information may be required for a withdrawal to be processed. From time to time it may also be necessary to withhold player winnings until the completion of game play or fraud reviews, which are routinely carried out in order to ensure the integrity of our games.

How does the exchange rate conversion work?

We use the prevailing mid-market rate provided by XE (plus a small fee if applicable) to convert your deposits to your Stars Account currency. The exchange rate you will receive will be displayed on the withdrawal screen when you select your preferred currency.

For additional information, please read our Real Money Transaction Processing and Currency Conversion Terms and Conditions.

CFT Eligible Visa Cards

Withdrawals back to Visa cards** will be limited to cards eligible for Credit Fund Transfer (CFT). Visa cards** issued by US banks are not eligible at the present time.

**= Any type of cards with the Visa logo.

NOTE: Please check with your card issuer for individual card limits.

Help with Withdrawals

Please contact Support with any questions about withdrawals or the withdrawal policy.

Real Money FAQ

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