Responsible Gaming

If you have children or teenagers in your household, take extra care to secure your computer and mobile devices.

• All Windows computers can be set up to have password control so that you must enter a password to get to the desktop, and mobile devices can be set up to require a passcode to unlock. In general, this is a good practice, but it’s even more important when there are children or teenagers in your household. Also, keep your username and password private. You can elect to have the software not remember your password each time you log-in. If you have any concern that somebody else might attempt to access your Stars Account, you should not allow the software to remember your password.
• If you have children or teenagers in your household, use protection software that allows you to limit the websites to which they have access, prevent file sharing, and generally give you detailed control over how your children use the Internet. Here is a list of some of those programs:
• SafeKids
• NetNanny
• If you are aware of an underage person using our platform, let us know. Simply visit our Help Center and we will get right on it. Our first step is to investigate, and if warranted, freeze the player’s account and request identification from that player. We take these reports seriously.
• Be a responsible parent. In many ways, this is nothing more than keeping your eyes and ears open. If you hear your children talking about online gambling accounts, deposits, and withdrawals, start asking questions. If you see the software on your child's computer, uninstall it and ask more questions. A responsible parent is the best start to preventing underage gaming. You can find advice on how to talk to a young person about gambling here.

Dacă vrei să-ţi blochezi accesul de la un anumit joc, mergi în lobby-ul principal al programului de joc pentru computer, selectează 'Mai multe' > 'Instrumente' > 'Joc responsabil' > 'Restricţionare limită masă' ⁱ şi modifică limita la mese în 'Nu juca'.

• Oferim perioade de time-out care pot dura oricât, între 24 de ore şi 42 de zile. Nu vei putea juca niciun joc pe care îl oferim pe bani reali sau pe bani virtuali în programul nostru de joc. În momentul în care soliciţi un time-out sau o autoexcludere, va trebui să închizi toate mesele la care joci. Vei fi exclus în mod automat din orice turnee online care încep pe perioada autoexcluderii şi a time-out-ului, iar buy-in-ul tău va fi rambursat în conformitate cu politica noastră obişnuită. Dacă încă joci la momentul începerii perioadei de autoexcludere, nu vei fi obligat să închizi programul de joc, însă vei primi un mesaj pop-up care îţi va solicita acest lucru – perioada de excludere va începe după închiderea programului de joc. Vei avea posibilitatea de a te autentifica şi de a accesa Casieria, însă nu vei putea juca, face depuneri sau transferuri între conturi prin intermediul contului tău Stars. Dacă ai câştigat un loc într-un turneu live care începe pe parcursul perioadei de autoexcludere, vei avea în continuare posibilitatea de a juca în el. Nu vei mai primi e-mailuri de marketing sau ştiri din partea noastră.
• Oferim perioade de autoexcludere de 6 luni şi până la 5 ani. După ce perioada minimă de autoexcludere a expirat, excluderea va rămâne în vigoare până la primirea unei solicitări din partea ta prin care ne soliciţi să îţi reactivăm contul. Dacă doreşti să revii să joci după încheierea unei perioade de autoexcludere, poţi vizita Centrul Asistenţă pentru a afla cum.
• Autoexcluderea pe durata turneelor:
  • Jucătorii care se autoexclud în timpul unui turneu vor putea totuşi să finalizeze toate turneele în care s-au înscris, dacă acestea sunt deja în derulare.
  • Turnee Multi-Day: jucătorii care solicită autoexcluderea din jocuri în timpul 'calificării în Ziua 2' a unui 'turneu Multi-Day', vor putea juca totuşi în orice zi următoare a turneului respectiv, chiar după începerea perioadei de autoexcludere. Jucătorii care aleg să nu joace în nicio zi următoare nu vor primi compensaţii.
  • Turnee eliminatorii: jucătorii care solicită autoexcluderea din jocuri în timpul unui Turneu eliminatoriu nu vor putea finaliza următoarea fază a turneului. Asigură-te că poţi juca turneul până la capăt înainte de a intra în prima fază.
  • De asemenea, te rugăm să reţii că, dacă vei câştiga orice premii rezultate din orice ofertă care ar fi putut începe înainte de autoexcluderea ta (adică trageri la sorţi automate în evenimente live sau activităţi live), acestea pot fi anulate.
• Închidere permanentă cont. Pentru a solicita o închidere permanentă a contului din cauza problemelor legate de jocurile de noroc, te rugăm să vizitezi Centrul Asistenţă pentru a afla metode de a ne contacta, astfel încât să îţi putem oferi sfaturi în consecinţă şi să îţi furnizăm asistenţa necesară.
• Dacă pe parcursul perioadei de autoexcludere expiră orice rotire gratuită sau bonus disponibil, acesta nu mai poate fi utilizat. Toate bonusurile şi rotirile gratuite au o dată de expirare. Poţi verifica aceasta deschizând 'Recompensele mele' > 'Rotiri gratuite' sau 'Bonusuri'.
• Pariul va fi soluţionat normal dacă jucătorii care se autoexclud au un pariu deschis în momentul solicitării de autoexcludere.

There are risk factors that can contribute to the development of gambling issues and make it more difficult to stop gambling. Players can be more at risk if they:

• Have easy access to their preferred form of gambling
• Hold mistaken beliefs about the odds of winning (see “Common Myths about Compulsive Gambling” below)
• Do not take precautions to monitor gambling wins and losses
• Have an early big win (leading to false expectation of future wins)
• Have had a recent loss or change in their personal life, such as divorce, job loss, retirement, or death of a loved one
• Often feel bored or lonely, or have a history of risk-taking or impulsive behavior
• Have financial problems
• Have a history of mental health problems, particularly depression and anxiety
• Have a parent who also has (or has had) problems with gambling or other compulsive disorders
• Have (or have had) problems with alcohol or other drugs, or overspending

The more factors that apply, the more likely a person is to develop a gambling problem.

If you are finding it hard to stop gambling, or if you’re already suffering from consequences related to your gambling behavior, it may be time to get help.

Myth: A compulsive gambler gambles every day.
Fact: A problem gambler may gamble frequently or infrequently. If a person’s gambling is causing psychological, financial, emotional, marital, legal or other consequences for themselves and the people around them, then they could be displaying signs of a gambling problem.

Myth: A compulsive gambler will bet on anything and gamble at any opportunity on any form of gambling.
Fact: Most problem gamblers have a favorite form of gambling that causes them problems and are not likely to be tempted by betting on other things. For example, a gambler who makes weekly trips to the race track may not be tempted by lottery tickets or slot machines. Some compulsive gamblers also engage in secondary forms of gambling, but these are not usually as problematic.

Myth: Gambling only becomes a problem when you lose every last penny. Compulsive gambling is just a financial problem.
Fact: How much money you win or lose does not determine if you have a gambling addiction. Compulsive gamblers may win big and then lose all their earnings the next day, or they may only bet a certain amount each time. Typically, those with gambling problems will incur enough debt that the financial consequences of their behavior begins impacting their lives, but that is not always the case.

Myth: It’s not possible to become addicted to something like gambling.
Fact: Certain activities, such as gambling, can be just as addictive as drinking or doing drugs. Gambling may produce a euphoria that encourages a compulsive gambler to keep repeating the behavior to achieve that effect. As with drugs and alcohol, a gambling addict may develop a tolerance for gambling and take bigger and bigger risks to achieve that euphoria. A compulsive gambler will give in to a craving for gambling by doing it more often, regardless of the negative consequences. As with any other addictions and compulsive behavior, pathological gamblers may also be in denial about their behavior, and may not believe they have a problem at all.

Myth: Only irresponsible people become addicted to gambling.
Fact: Many problem gamblers hold, or have held, responsible community positions. In addition, even people with a long history of responsible behavior are vulnerable to developing a gambling problem. It is common for people to believe that those suffering from addictions are weak-willed and irresponsible. But anybody can become addicted to gambling, no matter how responsible they are.

Myth: Compulsive gambling isn’t really a problem if the gambler can afford it. 
Fact: Problems caused by excessive gambling are not just financial. If a person’s gambling is interfering with their ability to act in accordance with their values, then there is a problem. For example, too much time spent on gambling means less time to spend with family, friends and others. It can lead to relationship breakdown and loss of important friendships.

Myth: It’s easy to recognize a compulsive gambler.
Fact: Problem gambling has been called the hidden addiction. It is very easy to hide as it has few recognizable symptoms, unlike alcohol and drug use. Many problem gamblers themselves do not recognize they have a gambling problem. Problem gamblers often engage in self-denial.

Myth: If I keep gambling, my luck will change and I'll win back the money I've lost.
Fact: Each time you place a bet, the outcome is completely independent of the previous bet. This means that the odds are no more in your favour on the tenth bet than they were on the first bet. Risking more, or playing longer, will not improve your chances of winning.

Myth: I have a feeling that today is my lucky day. I just know I’m going to win.
Fact: Hoping, wishing, or even needing to win money has absolutely no influence on the outcome of a game of chance. 

If any of these myths are realities for you or a loved one, it may be necessary to consider seeking treatment for a gambling addiction. If you or someone you know has a gambling problem and wants help, please contact one of the organizations that we recommend.