Responsible Gaming

If you have children or teenagers in your household, take extra care to secure your computer and mobile devices.

• All Windows computers can be set up to have password control so that you must enter a password to get to the desktop, and mobile devices can be set up to require a passcode to unlock. In general, this is a good practice, but it’s even more important when there are children or teenagers in your household. Also, keep your username and password private. You can elect to have the software not remember your password each time you log-in. If you have any concern that somebody else might attempt to access your Stars Account, you should not allow the software to remember your password.
• If you have children or teenagers in your household, use protection software that allows you to limit the websites to which they have access, prevent file sharing, and generally give you detailed control over how your children use the Internet. Here is a list of some of those programs:
• SafeKids
• NetNanny
• If you are aware of an underage person using our platform, let us know. Simply visit our Help Center and we will get right on it. Our first step is to investigate, and if warranted, freeze the player’s account and request identification from that player. We take these reports seriously.
• Be a responsible parent. In many ways, this is nothing more than keeping your eyes and ears open. If you hear your children talking about online gambling accounts, deposits, and withdrawals, start asking questions. If you see the software on your child's computer, uninstall it and ask more questions. A responsible parent is the best start to preventing underage gaming. You can find advice on how to talk to a young person about gambling here.

If you want to block yourself from a particular game, go to the main lobby of the desktop software, select ‘More’ > ‘Tools’ > ‘Responsible Gaming’ > ‘Restrict Table Limit’ ⁱ and set your limit to ‘Don’t play’.

• We offer time-out periods lasting anything from 24-hours up to 42-days. You will not be able to play any games that we offer for real money or play money on our software. Once you click the button that requests a time out or a self-exclusion period, you will be asked to close all tables at which you're playing. You will be automatically unregistered from any online tournament that begins during the time out and self-exclusion period, with your buy-in refunded per our normal policy. If you are still playing when the self-exclusion period begins, you will not be forced to close the software, but will receive a pop-up asking you to do so – the exclusion period will begin once the software is closed. You will be able to login and access the Cashier, but you will not be able to play, deposit or make inter-account transfers with your Stars Account. If you have won a seat in a live, brick-and-mortar tournament that begins during the exclusion period, you will still be able to play it. You will not receive any marketing emails or newsletters from us.
• We offer 6-month and up to 5-year self-exclusion periods. Once the minimum self-exclusion period has expired, the exclusion will remain in place until a request is received from you, instructing us to reactivate your account. If you want to return to playing after a self-exclusion period has passed, you can visit our Help Center to find out how.
• Self-exclusion during tournaments:
  • Players who self-exclude themselves during a tournament will still be able to complete any tournament already in progress in which they are playing.
  • Multi-Day Tournaments: Players who request to be self-excluded from playing during a ‘qualifying for Day 2’ of a ‘Multi-Day Tournament’ will still be able to play in that tournament on any subsequent day of that tournament, even after their period of self-exclusion begins. Players who choose not to play on subsequent days will receive no compensation.
  • Phased Tournaments: Players who request to be self-excluded from playing during a phased tournament will not be able to complete the next phase of the tournament. Make sure you can play the tournament in its entirety before entering the first phase.
  • Please also note that if you win any prizes resulting from any offer that may have started prior to your self-exclusion (i.e. automatic drawings to live events, or live activities), they may be forfeited.
• Permanent account closure. To request a permanent account closure due to gambling related concerns, please visit our Help Center to find out ways to contact us so we may advise accordingly and provide appropriate assistance.
• If any available Free Spin or Bonus expires within the self-exclusion period, it can no longer be used. All Free Spins and Bonuses have an expiration date. You can check this by going to ‘My Rewards’ > ‘Free Spins’ or ‘Bonuses’.
• Customers who self-exclude themselves when they still have an open bet will have the bet settled as normal.

There are risk factors that can contribute to the development of gambling issues and make it more difficult to stop gambling. Players can be more at risk if they:

• Have easy access to their preferred form of gambling
• Hold mistaken beliefs about the odds of winning (see “Common Myths about Compulsive Gambling” below)
• Do not take precautions to monitor gambling wins and losses
• Have an early big win (leading to false expectation of future wins)
• Have had a recent loss or change in their personal life, such as divorce, job loss, retirement, or death of a loved one
• Often feel bored or lonely, or have a history of risk-taking or impulsive behavior
• Have financial problems
• Have a history of mental health problems, particularly depression and anxiety
• Have a parent who also has (or has had) problems with gambling or other compulsive disorders
• Have (or have had) problems with alcohol or other drugs, or overspending

The more factors that apply, the more likely a person is to develop a gambling problem.

If you are finding it hard to stop gambling, or if you’re already suffering from consequences related to your gambling behavior, it may be time to get help.

Myth: A compulsive gambler gambles every day.
Fact: A problem gambler may gamble frequently or infrequently. If a person’s gambling is causing psychological, financial, emotional, marital, legal or other consequences for themselves and the people around them, then they could be displaying signs of a gambling problem.

Myth: A compulsive gambler will bet on anything and gamble at any opportunity on any form of gambling.
Fact: Most problem gamblers have a favorite form of gambling that causes them problems and are not likely to be tempted by betting on other things. For example, a gambler who makes weekly trips to the race track may not be tempted by lottery tickets or slot machines. Some compulsive gamblers also engage in secondary forms of gambling, but these are not usually as problematic.

Myth: Gambling only becomes a problem when you lose every last penny. Compulsive gambling is just a financial problem.
Fact: How much money you win or lose does not determine if you have a gambling addiction. Compulsive gamblers may win big and then lose all their earnings the next day, or they may only bet a certain amount each time. Typically, those with gambling problems will incur enough debt that the financial consequences of their behavior begins impacting their lives, but that is not always the case.

Myth: It’s not possible to become addicted to something like gambling.
Fact: Certain activities, such as gambling, can be just as addictive as drinking or doing drugs. Gambling may produce a euphoria that encourages a compulsive gambler to keep repeating the behavior to achieve that effect. As with drugs and alcohol, a gambling addict may develop a tolerance for gambling and take bigger and bigger risks to achieve that euphoria. A compulsive gambler will give in to a craving for gambling by doing it more often, regardless of the negative consequences. As with any other addictions and compulsive behavior, pathological gamblers may also be in denial about their behavior, and may not believe they have a problem at all.

Myth: Only irresponsible people become addicted to gambling.
Fact: Many problem gamblers hold, or have held, responsible community positions. In addition, even people with a long history of responsible behavior are vulnerable to developing a gambling problem. It is common for people to believe that those suffering from addictions are weak-willed and irresponsible. But anybody can become addicted to gambling, no matter how responsible they are.

Myth: Compulsive gambling isn’t really a problem if the gambler can afford it. 
Fact: Problems caused by excessive gambling are not just financial. If a person’s gambling is interfering with their ability to act in accordance with their values, then there is a problem. For example, too much time spent on gambling means less time to spend with family, friends and others. It can lead to relationship breakdown and loss of important friendships.

Myth: It’s easy to recognize a compulsive gambler.
Fact: Problem gambling has been called the hidden addiction. It is very easy to hide as it has few recognizable symptoms, unlike alcohol and drug use. Many problem gamblers themselves do not recognize they have a gambling problem. Problem gamblers often engage in self-denial.

Myth: If I keep gambling, my luck will change and I'll win back the money I've lost.
Fact: Each time you place a bet, the outcome is completely independent of the previous bet. This means that the odds are no more in your favour on the tenth bet than they were on the first bet. Risking more, or playing longer, will not improve your chances of winning.

Myth: I have a feeling that today is my lucky day. I just know I’m going to win.
Fact: Hoping, wishing, or even needing to win money has absolutely no influence on the outcome of a game of chance. 

If any of these myths are realities for you or a loved one, it may be necessary to consider seeking treatment for a gambling addiction. If you or someone you know has a gambling problem and wants help, please contact one of the organizations that we recommend.