Account authentication for UK players

Upload your documents as follows:

1. Select the type of identification document you want to upload.
2. Choose whether you want to take a photo or upload the document from your device.
3. If the image can't be verified, you'll see an error message on the screen. Select 'Retry' to try again.
4. Once the document is accepted, you'll see a confirmation screen. To validate your details, select 'Confirm'.
5. You're now ready to move on to the final Liveness check.

Make sure that:

• Your ID is valid.
• Your ID details match the information you entered in the Real Money form.
• All your details are clear and legible.
• The four corners of the document are visible.
• The entire ID is in the picture. Don't leave out or cover any of your information.
• The document is on a plain background like a white piece of paper.
• The lighting is good. To prevent any glare, don't use your device’s flash.

One of the following documents is acceptable as proof of Identity (ID):

• Passport
• Citizen Card
• Driver's license
• Provisional driver’s license

Upload your document here once you're logged in to your account. If you see the ‘Error404’ on your screen, please ignore it and log in.

Once you've successfully uploaded your ID, a final Liveness check screen will appear.

• Face the camera at eye level and hit the button 'Start Liveness'.
• Follow the on-screen instructions and confirm. Our system will need a few seconds to verify your identity.
• Once the check is performed, you'll be asked to confirm your details. If everything is correct, select 'Confirm':
• A confirmation pop-up will appear on your screen if the check is successful. You'll also receive an email confirmation once we've processed your documents.

If you're having any issues during this process, check the tips below:

• If you're using a desktop or laptop, make sure you have access to a webcam. For mobile devices, a front-facing selfie camera will do.
• Check that you have the necessary permissions on the webcam or mobile phone camera to go ahead. If you're using a webcam, sit face-on for the process.
• Make sure your camera's quality is enough to complete this process. We have to see your face clearly.
• Go through Liveness in a place that is not too dark nor too bright, as it could affect the quality of your scans.
• If you're completing this step using a desktop computer and you come across any error that isn't recognizable, please try to complete the process using your mobile device. This will lead to a better experience.

You'll also need to prove your home address, showing your full name and complete mailing address.

You can send one of the following:

• Driving license – if you've not already given this as proof of ID.
• Utility bill such as a gas, water, electricity, internet, landline or TV bill, no older than 3 months.
• Bank statement no older than 3 months.
• Credit card statement no older than 3 months.
• Tenancy agreement with date and signature.
• Employer letter.
• Tax or government letter.
• Household or motor insurance certificate no older than 12 months.

Make sure that:

• All the details are clear and legible.
• The four corners of the document are visible.
• Your current address is visible and matches the one registered in the Real Money form.
• The document is no older than 3 months.

Online bank statements:

• We cannot accept as valid proof of address your bank statements from online banks such as Revolut, Monese, Monzo, Atom, N26, Pockit Ltd, etc.

Upload your documents here.

If you can't update your documents with the link above go here.

To know more about our verification process, check out this article.