Transfer information and help

Transfer issues and troubleshooting

Why can't I send or receive transfers?

If you can't send or receive transfers, your account may require a security check.

Contact Support with details of the issue.

Use this subject line in your message: 'Unable to send or receive transfers'.

Why didn't I receive my transfer?

If you are waiting for a transfer from another player, contact the senderl directly.

Only the sender can ask Support to check the transfer.

The sender must contact Support using their registered email address.

Support can then check the sender's account for issues.

Due to the Privacy Notice, Support can't discuss another player's account with you.

What can I do if I need to reverse my transfer?

Players are responsible for entering the correct recipient's details when sending transfers.

If you transferred funds to the wrong person, contact Support as soon as possible.

Provide the following details, so Support can attempt a reversal:

• Transfer date
• Transfer time
• Transfer amount
• Recipient username

What are transfer confirmations?

Transfer confirmations are a security measure that helps prevent fraud.

You can find more details about transfer rules in our General Terms.