Why is my withdrawal taking time on PokerStars?

How does the withdrawal process work?

Your withdrawal goes through two main stages:

1. Review and approval by PokerStars
2. Transfer by your payment provider

Most delays happen during the second stage.

 

How long does withdrawal approval take?

• Up to 72 hours in most regions
• Up to 48 hours in Portugal

 

When will I receive my withdrawal after approval?

You will receive your withdrawal after approval based on your selected payment method.

Each payment method has its own credit timeframe, which starts after approval is complete.

 

What are automatic withdrawals?

Automatic withdrawals send funds back to your original deposit methods.

• Processed instantly
• Limited to deposited amounts
• Based on methods used in the last 12 months

 

What are the withdrawal timeframes by payment method?

Timeframes vary by payment method:

Instant (within minutes)

• INSTADEBIT
• Payz
• MuchBetter
• Neteller
• PayPal
• Skrill
• WebMoney

Up to 5 business days

• Wire Transfer
• STARS TRANSFER (‘PokerStarsPay’)
• Stars Transfer (NJ & PA)

Up to 10 business days

• Apple Pay
• Instant eChecks
• Entropay
• Visa

Varies by provider

• Direct Bank Transfer
• Google Pay

 

Where can I learn more about withdrawals?

Seem the 'Withdrawal Policy' article for full details on rules and eligibility.